What is the world coming to?

May 28th, 2008 | By Dave | Category: Commentary, News Bytes, Off Topic

I find that just when I think I have heard it all, I am proven wrong. The Albany County Supreme Court found Dell “deprived customers of technical support that they bought or were eligible for under warranty in several ways, including by requiring people to wait for very long times on the phone, repeatedly transferring their calls and frequently disconnecting their calls.”



Dell was found guilty of “fraud, false advertising, deceptive business practices and abusive debt collection practices.”

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Yes, so shocking that it deserved two raised eyes! Personally I never had a problem with Dell, but then again if I do buy a new laptop (I make my own desktops) I pay for it in cash, which is probably why I only get a new laptop every 4-5 years. Also I service it myself so the only thing I am worried about is quality of product and for the most part any laptop that can survive me can survive just about anything. Though there was that one time I spilled coffee all over my laptop and had to open it up to air out and replace the video card, but that is neither here nor there.

There are some good life lessons to be learned from this. If you burn customers they will come back to haunt you no matter how big your company is. If you are going to supply a chosen support for a product you had better do so.

Damn there I go spilling coffee on my laptop again. It’s not my fault, sometimes I get the shakes if I have been without coffee for too long… like a half hour. ‘Till next time, happy hosting!

About David Dunlap
Over the past ten years David has been a prolific author of hundreds of blogs, commentaries and reviews found here on WebHostBlog.com , as well as WebHostMagazine.com and other sites around the Internet. David manages the daily operations at both WebHostBlog and Web Host Magazine & Buyer's Guide, and as the head editor, David uses his unique analytical skills to ensure that both sites maintain their integrity and tough, but fair minded, reputations. Prior to his active career analyzing the Web Host industry, David specialized in networking and communications for the U.S. government. David's expertise in traditional marketing and Search Engine Marketing (SEM) has helped boost companies both inside and outside of the Web Host industry.

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